Software Engineer (Site Reliability), Retail Engineering

Summary
Posted: Mar 14, 2025
Role Number:200566590
Carrier Services offers seamless integration of Apple Retail Stores and Apple Online store with major US Carriers for iPhone activations. We are looking for a talented Site Reliability Engineer to join our growing team.
As an SRE, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with our engineering and operations teams to design, build, and maintain robust infrastructure and automation solutions.
If you are an SRE engineer who can thrive in a dynamic environment and can make a meaningful impact through your technical expertise and dedication to excellence, come join our team as a Site Reliability Engineer (SRE).
Description
Description
This role demands extensive hands on experience of working as SRE engineer for large scale, customer facing Cloud applications. Candidate should have good understanding of SRE principals, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts. Candidate should have excellent troubleshooting and problem solving skills.
Candidate will be expected to represent the SRE organization in design reviews and operational readiness exercises for new and existing services. They will also be required to collaborate with technical and non technical teams and analyze statistics to come up with a clear picture on current state of our system. Having good working knowledge of Oracle and Cassandra databases will be beneficial in this regard.
Candidate should have a passion to automate manual operations and to improve them through repeated iteration.They should have good understanding of networking and load balancing concepts and should be able to lead a small team and come up with innovative solutions. They should be self motivated, capable of taking business critical decisions and should be comfortable working in a dynamic, ever changing environment. Candidate should be proactive in dealing with critical production issues and take them to closure while working with required partners. Participate in an on call rotation providing hands-on technical expertise during service impacting events.
Minimum Qualifications
Minimum Qualifications
? 4 years of experience in Incident Management for large-scale, high-impact customer-facing retail applications, debugging and driving root cause analysis, prioritizing by impact, and ensuring timely resolution
? 4 years of excellent troubleshooting, problem-solving, and debugging abilities
? 4 years of experience in monitoring & building complex queries and dashboards using Splunk and Prometheus
? 4 years of proficiency in at least one scripting language (e.g., Python)
? 2 years of experience with Oracle and Cassandra databases, including writing complex queries
? BS in Computer Science or equivalent work experience
Key Qualifications
Key Qualifications
Preferred Qualifications
Preferred Qualifications
? Willingness to participate in on-call rotations and provide weekend coverage as needed
? Experience in communicating complex technical concepts to both technical and non-technical stakeholders
? Strong problem solving skills, software development and debugging skills
? Proven track record of taking ownership and successfully delivering results
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
More
? Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.