Technical Specialist (resolve routine and non-routine issues on software and/or hardware)

Employer Industry: Transportation Services

Why consider this job opportunity:
• Opportunity for contract engagement with a reputable organization
• Collaborate with a dedicated Service Desk Team
• Engage in meaningful work that supports transportation services
• Chance to enhance technical skills and service support expertise
• Supportive work environment fostering collaboration and growth

What to Expect (Job Responsibilities):
• Provide expert-level support to the Service Desk Team
• Address and resolve service requests and incidents efficiently
• Collaborate with team members to enhance service delivery processes
• Maintain documentation of support activities and resolutions
• Assist in the development and implementation of service support strategies

What is Required (Qualifications):
• Proven experience as a Service Support Analyst or similar role
• Strong technical knowledge and expertise in service desk operations
• Excellent problem-solving skills and attention to detail
• Ability to work collaboratively in a team-oriented environment
• Exceptional communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):
• Experience with transportation services or related industries
• Familiarity with IT service management tools and best practices
• Certifications related to service support or ITIL
• Previous experience in a contract engagement setting

#TransportationServices #ServiceSupport #TechnicalExpertise #ContractOpportunity #TeamCollaboration

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