Customer Support Representative

Remote, USA Full-time Posted 2025-04-17

Duties...

Conduct outbound calls to customers to provide support and assistance
Analyze customer needs and provide appropriate solutions
Resolve customer complaints or issues in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Collaborate with other team members to ensure customer satisfaction
Stay up-to-date with product knowledge and company policies

Qualifications:

Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to handle difficult or irate customers with patience and professionalism
Proficient in using customer support software and tools
Previous experience in a customer service or call center role is preferred
High school diploma or equivalent required, college degree is a plus

If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Support Representative and help us deliver outstanding support to our valued customers. Apply now!
? This is a fully remote, work-from-home position. You will be provided equipment like computer, headset, etc. Training is paid.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Parental leave
? Vision insurance
? Work from home

Shift:
? Day shift

Work Location: Remote

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Hybrid Service Desk / NOC Agent - Virtual (Night Shift) Service Desk / NOC Agent - Virtual (Night Shift) with verification

Posted on: 15-10-2024 08:32

Customer Support Representative

Qualifications:

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