Remote/Hybrid - Customer Service Rep. Tampa, FL ONLY (#TCC)

About the position
Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site.
Responsibilities
? Communicate with customers in a proactive and professional manner across multiple communication channels.
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? Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
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? De-escalate customers who are upset with their experience and explore all options to satisfy their needs.
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? Identify root causes of inquiries by asking probing questions to determine the best solution.
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? Maintain required product knowledge to deliver best-in-class service.
Requirements
? 2 years of customer service experience in retail, hospitality, or call center environment.
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? Excellent interpersonal, verbal, and written skills in both English and Spanish.
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? Strong problem-solving skills and a 'can do' attitude.
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? Proven record of great attendance.
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? Ability to quickly navigate through multiple systems simultaneously.
Nice-to-haves
? Experience in sales or hospitality.
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? Bilingual in English and Spanish.
Benefits
? Paid training
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? Disability insurance
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? Health insurance
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? Dental insurance
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? 401(k)
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? Paid time off
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? On-the-job training
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? Work from home
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? Vision insurance
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? 401(k) matching
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? Life insurance
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? Referral program